Returns & Exchanges

We offer returns within 7 days of the delivery date.

• Conditions: To be eligible for a return, your item must be unworn, in its exact original condition, and in its original packaging with all tags attached.
  
• How to Initiate: Please email our support team at info@soullykke.com or submit a request online via our Contact Us page within 7 days of receiving your order to request a Return Authorization (RA). Please include your Order Number. Our team will review your request and reply within 1–3 business days with return instructions. Please do not send your item back without receiving an RA first, as unapproved returns will not be accepted.
  
• Return Shipping: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance. Soul Lykke is not responsible for any return packages lost or damaged in transit.
  
• Restocking Fee: Because all our international jewelry orders are shipped with complimentary shipping and Delivered Duty Paid (DDP), a flat $45 USD restocking and processing fee will be deducted from your final refund amount to cover original outbound logistics and non-recoverable customs duties.
  
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds (minus the $45 USD restocking fee) will be processed to your original method of payment.
  

We offer exchanges within 7 days of the delivery date.

• To be eligible for an exchange, the item must meet the same conditions as a return (unworn, original condition, and original packaging).
  
• Please email our support team at info@soullykke.com or submit a request online via our Contact Us page to obtain a Return/Exchange Authorization (RA) before sending anything back. Our team will reply within 1–3 business days with instructions.
  
• Customers are responsible for the return shipping costs of the original item. Once we receive and inspect the returned item, we will process and ship your new item out.

Orders may be cancelled at any time before your item has shipped. Please email our support team at info@soullykke.com or submit a request online via our Contact Us page with your Order Number in the subject line as soon as possible.

Should your order ship before we receive your cancellation request, the order can no longer be cancelled directly. Instead, it will be subject to our standard Return Policy, meaning the $45 USD restocking fee will apply upon its return to cover the outbound logistics and DDP customs duties already incurred.